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Delivery Information

How long does it take to process and despatch an order?

All orders placed before 2pm on weekdays will be processed on the same day* (although we often try to dispatch as many orders placed after 2pm as we can!). If your order is placed after 2pm, it will be processed the following working day.

* During peak periods such as Christmas, Father's Day, etc. there may be a slight delay in the dispatch of your order, so please allow extra time for delivery. Should you require your order urgently, we strongly suggest you opt for Next Day Guaranteed delivery method, and we will treat your order as utmost priority over standard delivery orders.

The delivery time stated against each product provides an estimate of how long it will take to deliver an item in working days. We will often outperform these estimates but on occasions, and rarely due to circumstances outside of our control your product may be delayed.

PLEASE NOTE:

Feetus only use reputable and trusted couriers such as Royal Mail, Parcel Force, UPS and Hermes to deliver our orders. Although it is extremely unlikely that your order should ever go missing in the post, Feetus can not be held responsible for any orders that are lost during transit. As such, we offer (and highly recommend) Special Delivery, 2nd-Class Recorded and International Signed-For to ensure your goods reach you safely, and are covered in the unlikely event of a loss.

All orders are processed on working days only. Orders placed on weekends are dispatched on the Monday.

Method Estimate Delivery Time Charge Insured/Tracked
ORDER OVER £100 - Standard Delivery 3 - 7 Days FREE No
Standard 2nd Class 3 - 7 Days From 99p No
Standard 2nd Class Signed For 3 - 7 Days From £3.99 Yes
Standard 1st Class Usually 1 - 2 Days From £1.99 No
Standard 1st Class Signed For Usually 1 - 2 Days £4.99 Yes
DPD Guaranteed Next Day Next Working Day £5.99 Yes
DPD Guaranteed Saturday Delivery Saturday £14.99 Yes

Please Note:Standard UK delivery time is 3 to 7 working days. However, please allow at least 21 days for delivery before contacting us, as we are unable to investigate with Royal Mail until this time has passed. If you have ordered a large item, please check that your local Royal Mail sorting office is not holding it for collection.

Standard Delivery: For flat / small items, we ship using Royal Mail. For larger items (shoes) we will often use Royal Mail, DPD or DHL.

Priority First-Class Delivery sees your order processed before any Standard Delivery orders in our queue. 99% of the time we ship First-Class orders using Royal Mail. There may be occasions where we use other couriers such as Parcel Force 24 or similar. Please be aware that we can make no guarantees on the speed of the postal/courier service used and therefore why we recommend allowing 2 working days for receipt of your goods.

Next-Day Guaranteed Delivery means that your order is treated as an absolute priority. 99% of the time we ship Next-Day Guaranteed Delivery orders using DPD's Next Day Delivery. Please note that this shipping method only guarantees your order to be delivered on the next working day. This service requires a signature.

Saturday Guaranteed Delivery is available on Thursdays after 2pm and Fridays before 2pm. We can deliver your order on a Saturday using DPD's Saturday Delivery service. This service requires a signature.

International (outside of UK) Delivery Options

We are happy to deliver to BFPO (British Forces Postal Offices) addresses. Delivery is charged at the standard UK Mainland rate.

We do not charge extra for UK non-Mainland deliveries.

We offer 3 services, all of which are weight based. Please view the table below for our guide pricing, or add your items to your cart and you can view a complete price for delivery. If you have any specific enquiries, please contact us


Method Estimate Delivery Time Charge Insured/Tracked
DHL International Mail 2 - 5 days £2.99 - £14.99 No
DHL International Mail Tracked 2 - 5 days £7.49 - £18.49 Yes
DHL Express International 1 - 3 days £11.99 - £21.99 Yes

* IMPORTANT – In a bid to keep costs down for you, the customer, we offer standard international delivery options. Such shipping do not come with tracking; are not signed for; and have no compensation. As such, it is entirely at your risk should you want us to send your order using this untracked service. We strongly recommend using the Tracked or Insured methods for peace of mind.

PLEASE NOTE:

  • Bank Holidays add an extra working day to the estimated delivery lead times.
  • If your delivery address is in the Scottish Highlands & Islands, Isle of Man and Northern Ireland, delivery times may be extended (though this is usually no more than 1 working day delay)