How much it costs and how long does it take? Find it all out here on our delivery information page. We offer a wide range of services to offer the most convenience for our customers. If you have any questions which are not answered here, head over to the Contact Us page to ask us.
How long does it take to process & dispatch an order?
We endeavour to process all orders placed before 2:30PM on weekdays on the same day* (although we often try to dispatch as many orders placed after 2:30PM as we can!). If your order is placed after 2:30PM, it may be processed the following working day.*
During peak periods such as Christmas, Father’s Day, etc. there may be a slight delay in the dispatch of your order, so please allow extra time for delivery. Should you require your order urgently, we strongly suggest you opt for Next Day Guaranteed delivery method, and we will treat your order as utmost priority over standard delivery orders.
The delivery time stated against each product provides an estimate of how long it will take to deliver an item in working days. We will often outperform these estimates but on occasions, and rarely due to circumstances outside of our control your product may be delayed.
International Delivery
We ship worldwide! We use DHL for our international deliveries allowing us to offer a very cost effective and efficient delivery service anywhere in the world.
Delivery times vary a lot for International orders. Typically we see European orders arriving within 4-5 days, and the rest of the world within 5-7 days. However, we do offer DHL express, which can get your order to you anywhere in the world by the next working day!
UK Delivery Information
Our delivery charges are based on the weight of your order. Most of our UK deliveries are sent via Royal Mail or DPD.
Free Delivery
Cost: Free delivery on orders over £50
Delivery Time: Royal Mail Tracked24 or DPD
Tracked: Yes
Standard 2nd Class
Cost: From £1.19
Delivery Time: 2 – 3 Working Days
Tracked: No
Standard 2nd Class Signed For
Cost: From £3.59
Delivery Time: 2 – 3 Working Days
Tracked: Yes
Standard 1st Class
Cost: From £2.39
Delivery Time: 1 – 2 Working Days
Tracked: No
Standard 1st Class Signed For
Cost: From £4.19
Delivery Time: 1 – 2 Working Days
Tracked: Yes
Tracked48 Delivery
Cost: From £3.99
Delivery Time: 2 Working Days
Tracked: Yes
Guaranteed Next Day Delivery
Cost: £8.39
Delivery Time: Next Working Day
Tracked: Yes
Please Note: Standard UK delivery time is 3 to 7 days. However, please allow at least 21 days for delivery before contacting us, as we are unable to investigate with Royal Mail until this time has passed. If you have ordered a large item, please check that your local Royal Mail sorting office is not holding it for collection.
Standard Delivery: For flat / small items, we ship using Royal Mail. For larger items (shoes) we will often use Royal Mail, DPD or DHL.
Priority First-Class Delivery sees your order processed before any Standard Delivery orders in our queue. 99% of the time we ship First-Class orders using Royal Mail. There may be occasions where we use other couriers such as Parcel Force 24 or similar. Please be aware that we can make no guarantees on the speed of the postal/courier service used and therefore why we recommend allowing 2 working days for receipt of your goods.
Next-Day Guaranteed Delivery means that your order is treated as an absolute priority. 99% of the time we ship Next-Day Guaranteed Delivery orders using Royal Mail Special Delivery. Please note that this shipping method only guarantees your order to be delivered on the next working day. This service requires a signature.
International Delivery Information – EU
Our delivery charges are based on the weight of your order. Most of our International deliveries are sent via DHL. We are happy to deliver to BFPO (British Forces Postal Offices) addresses. Delivery is charged at the standard UK Mainland rate.
DHL International Mail
Cost: From £2.98
Delivery Time: 3 – 6 Working Days
Tracked: No
DHL International Mail Tracked
Cost: From £7.19
Delivery Time: 3 – 6 Working Days
Tracked: Yes
DHL Express International
Cost: From £11.99
Delivery Time: 1 – 3 Working Days
Tracked: Yes
International Delivery Information – Outside the EU & UK
Our delivery charges are based on the weight of your order. Most of our International deliveries are sent via DHL. We are happy to deliver to BFPO (British Forces Postal Offices) addresses. Delivery is charged at the standard UK Mainland rate.
DHL International Mail
Cost: From £3.59
Delivery Time: 5 – 12 Working Days
Tracked: No
DHL International Mail Tracked
Cost: From £7.79
Delivery Time: 5 – 12 Working Days
Tracked: Yes
DHL Express International
Cost: From £12.99
Delivery Time: 5 – 12 Working Days
Tracked: Yes
* IMPORTANT – In a bid to keep costs down for you, the customer, we offer standard international delivery options. Such shipping do not come with tracking; are not signed for; and have no compensation. As such, it is entirely at your risk should you want us to send your order using this untracked service. We strongly recommend using the Tracked or Insured methods for peace of mind.
PLEASE NOTE:
- Bank Holidays add an extra working day to the estimated delivery lead times.
- If your delivery address is in the Scottish Highlands & Islands, Isle of Man and Northern Ireland, delivery times may be extended (though this is usually no more than 1 working day delay)