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Delivery & Returns

How long does it take to process and despatch an order?

All orders placed before 2pm on weekdays will be processed on the same day* (although we often try to despatch as many orders placed after 2pm as we can!). If your order is placed after 2pm, it will be processed the following working day.

* During peak periods such as Christmas, Father's Day, etc. there may be a slight delay in the despatch of your order, so please allow extra time for delivery. Should you require your order urgently, we strongly suggest you opt for Next Day Guaranteed delivery method, and we will treat your order as utmost priority over standard delivery orders.

The delivery time stated against each product provides an estimate of how long it will take to deliver an item in working days. We will often outperform these estimates but on occasions, and rarely due to circumstances outside of our control your product may be delayed.

PLEASE NOTE:

Feetus only use reputable and trusted couriers such as Royal Mail, Parcel Force, UPS and Hermes to deliver our orders. Although it is extremely unlikely that your order should ever go missing in the post, Feetus can not be held responsible for any orders that are lost during transit. As such, we offer (and highly recommend) Special Delivery, 2nd-Class Recorded and International Signed-For to ensure your goods reach you safely, and are covered in the unlikely event of a loss.

All orders are processed on working days only. Orders placed on weekends are despatched on the Monday. 

UK Delivery Options

Method

Estimated Delivery Time

Charge

Standard Delivery (orders under £50)

3 – 7 Days

99p

Standard Delivery (orders £50 - £100)

3 – 7 Days

£1.99

Standard Delivery (orders over £100)

3 – 7 Days

FREE

Priority First Class (orders under £50)

Usually 1 – 2 Days

£2.49

Priority First Class (orders £50 - £200)

Usually 1 – 2 Days

£4.99

Priority First Class (orders £200+)

Usually 1 – 2 Days

£9.99

Next Day Guaranteed (less than 2kg)

Next working day

£7.99

Next Day Guaranteed (2kg+)

Next working day

£12.99

Saturday Guaranteed Delivery (available Friday only (less than 1kg)

1 day

£24.99

Saturday Guaranteed Delivery (available Friday only (1kg+)

1 day

£29.99

Please Note: Standard UK delivery time is 3 to 7 working days. However, please allow at least 21 days for delivery before contacting us, as we are unable to investigate with Royal Mail until this time has passed. If you have ordered a large item, please check that your local Royal Mail sorting office is not holding it for collection.

Standard Delivery: For flat / small items, we ship using Royal Mail. For larger items (shoes) we will often use Royal Mail or another reputable courier such as Hermes, ParcelForce or Yodel.

Priority First-Class Delivery sees your order processed before any Standard Delivery orders in our queue. 99% of the time we ship First-Class orders using Royal Mail. There may be occasions where we use other couriers such as Parcel Force 24 or similar. Please be aware that we can make no guarantees on the speed of the postal/courier service used and therefore why we recommend allowing 2 working days for receipt of your goods.

Next-Day Guaranteed Delivery means that your order is treated as an absolute priority. 99% of the time we ship Next-Day Guaranteed Delivery orders using Royal Mail Special Delivery. Please note that this shipping method only guarantees your order to be delivered on the next working day. This service requires a signature.

Saturday Guaranteed Delivery is available on Thursdays after 2pm and Fridays before 2pm. We can deliver your order on a Saturday using Royal Mail’s Saturday Delivery service. This service requires a signature. 

International (outside of UK) Delivery Options

We are happy to deliver to BFPO (British Forces Postal Offices) addresses. Delivery is charged at the standard UK Mainland rate.

We do not charge extra for UK non-Mainland deliveries.

Country Group

Estimated Delivery Time

Charge

Europe and EU*

Usually 3-7 Days

£8.95

Europe and EU Tracked (Recommended)

3-7 Days

£17.95

Rest of World*

5-10 Days

£13.95

Rest of World Signed For (Recommended

Usually 5-10 Days

£21.95

For premium, express shipping methods, please contact us. 

   

 * IMPORTANT – In a bid to keep costs down for you, the customer, we offer standard international delivery options. Such shipping methods are sent via Royal Mail, but do not come with tracking; are not signed for; and have no compensation. As such, it is entirely at your risk should you want us to send your order using this untracked service. We strongly recommend using the Tracked or Insured methods for peace of mind.

Please click here for Tax and Duty for International Orders

PLEASE NOTE:

·       Bank Holidays add an extra working day to the estimated delivery lead times.

·       If your delivery address is in the Scottish Highlands & Islands, Isle of Man and Northern Ireland, delivery times may be extended (though this is usually no more than 1 working day delay)

HASSLE-FREE RETURNS

At Feetus we try to keep our returns policy as simple as possible. You have up to 30 days to return the goods back to us for a refund or exchange. In each order, we include a Returns Form for you to complete upon returning your goods back to us. 

How long do I have to return my order?

Shop with confidence at Feetus.co.uk with our 30-day Returns Policy. In each order we insert a Returns Form with complete instructions on how to return your order back to us for refund or exchange. Any returns that reach us outside of the 30-day window are not eligible for refund, and we will offer you an exchange or credit note instead.

Please Note: It is your responsibility to ensure that all returned goods reach Feetus so we can process your refund or replacement. It is therefore in your best interests to use a service such as Royal Mail's Recorded 2nd Class to ensure the order is tracked and signed for.

If you paid for a shipping service upon placing your order with us, if you return your order for refund, we do not issue a refund for this. We only refund products that have been returned (not courier/shipping/handling charges). 

FAULTY OR DAMAGED GOODS

If you have received a product you believe to be faulty or damaged, please email info@feetus.co.uk. If you are able to, please include a photo of the damaged/faulty area(s).

IMPORTANT - To avoid delay and costs

All faulty/damaged goods MUST be washed prior to return. Upon receiving your return, we forward this to Vibram. They are unable to inspect any goods that are not in clean condition. Failure to wash goods before returning them to us will either result in the goods being returned back to the customer (at the customer's cost). Sorry for this inconvenience, but we cannot take responsibility for washing returned goods.

How do I return a gift?

If you have received a gift and are not fully satisfied, please contact us and we will arrange a credit note or replacement item. We can only issue refunds with authority from the original customer.

Returns Terms and Conditions

  • IMPORTANT: Returned goods must be unused, in a saleable condition and in their original packaging with all labels still attached. We strongly recommend that you DO NOT use any products outside or remove tags until you are 100% sure you are keeping the item.
  • IMPORTANT: Original packaging must be returned in saleable condition. We regret that we cannot accept goods where the original packaging that has been defaced, destroyed, or written on. Please see below for more information.
  • All returns must be accompanied by a completed returns form. Failure to do this delays the returns process. If you do not have a returns form, simply send in your returned goods with a slip of paper detailing your name, order number, postcode, and contact details.
  • We will refund you to your original payment method.
  • We make no charge for returns.

PACKAGING: Please be aware that if you're returning goods back to us, the packaging need to be included, and in its original condition. If the packaging is damaged, lost, or not included, we are then unable to re-sell this item at original value. If you return an item where the packaging is either lost, not included, or damaged; we reserve the right to charge you £20.

We reserve the right to refuse refund/exchange on items that are returned back to us in condition regarded as not fit for sale (i.e. New, with tags). In such circumstances, we try to be as flexible as possible, and will either contact you regarding a possible solution, or will return the goods back to you at your own expense.

Missing Parcels

Please be aware that if you request that goods are left safe via the courier notes, Feetus cannot claim for missing items or damage to your parcel. As a result, in the event of an absence, we strongly recommend that you collect your parcel from a local delivery depot or instruct the courier to leave your parcel with a trusted neighbour.

Cancelling an order

If you want to cancel or amend an order before we have despatched it please contact us immediately.

Please note that we pride ourselves on getting your order picked and despatched as quickly as possible. This often means there is only a small window to cancel your order.

Although we will try our best to assist you we cannot guarantee we will be able to cancel your order in time.

Orders that have already been processed cannot be cancelled; they must be returned to Feetus.

Once your order has been cancelled you will receive a confirmation email. Orders that have been paid at checkout will be automatically refunded. Once an order has been cancelled it cannot be reactivated, so if you change your mind, please place a new order in the usual way.